BDX Assist Standard Support Solutions
Does your environment demand more than basic support?
Do you need to know your server will be up 100% during business hours?
When you have an issue, you would like a response within an hour, instead of the usual 6?
Want the security of knowing that all workstations are protected?
BDX Assist Standard Support Solution not only provides the Basic Support:
- Unlimited Remote Support Service
- Unlimited Support for Hardware Returned To Office
- Reduced Rate On-site Support - No Travel Time Charges
- Month by month support agreement
- 2 months free for a 12 month agreement
BDX Assist Standard Support additionally provides:
- 24 x 7 x 52 Server & Network Monitoring
- 100% Server Uptime Guarantee
- Standard 1 Hour Response Time SLA
- Free Domain, Website and Email hosting
- Free & Fully Managed Anti-Virus/Internet Firewall/SPAM Protection
- Disaster Recovery Strategy Plan individually designed for your business
- Monthly Payment Plan for Hardware
More information about the Basic Support features can be found at BDX Assist SOHO Support Solutions
- 24 x 7 x 52 Server & Network Monitoring
- BDX will monitor your servers and network 24 hours a day, 7 days a week, 52 weeks a year
- We identify any issue, and report them the moment they are noticed.
- Additionally we schedule a course of action to address these issues.
- BDX takes a proactive approach to monitoring and maintenance.
- Our ProActive approach means that after testing, we periodically apply updates as they come available.
- This approach means that you constantly know that your servers are in a well maintained state, and is what enables BDX to provide the 100% server up-time guarantee
- 100% Server Up-Time
- Server outages cost far more than the lost wages for the affected employees.
- When the server is out it affects customer response times, your reputation along with the quantity and quality of work that can be performed.
- With the monitoring and proactive management provided by BDX we can guarantee an agreed business hours uptime of 100%
- If we are not able to meet the up time of 100% within a month, the support fee for the following month is waived regardless of the amount.
- Of course servers need to be taken off-line for maintenance but we will schedule these outages to occur outside of the agreed business hours.
- Standard 1 Hour Response Time SLA
- When you lodge an issue with BDX, standard SLA response time is to respond within an hour.
- There will be issues that take longer than 1 hour to address in their entirety, at least you will have a technical support engineer working on it within the hour though.
- Free Domain, Website and Email hosting
- With the BDX Assist Standard Support Solution clients are entitles to Free Domain Name hosting and management; Free Email Hosting and Management and; Free Website Hosting!
- BDX will host all your domain name records and manage them for you, ensuring that all records are always pointing to the correct addresses.
- Email facilities provided include:
- Email accounts for all employees covered by the support agreement.
- Unlimited alias addresses.
- Browser Based access from anywhere in the world
- Access from many mobile devices
- Full Calendaring and scheduling facilities
- Full task management facilities
- Full featured desktop client
- MAPI for integrated functionality with Microsoft Outlook.
- Access to tools to integrate existing Microsoft Exchange and Lotus Domino messaging environments.
- As part of the support agreement BDX does not design, but will for free host your companies website.
- Website capabilities & features include:
- MYSQL database integration.
- PHP Capabilities.
- Individual logins to update website changes.
- Free & Fully Managed Anti-Virus/Internet Firewall/SPAM Protection
- To help protect your workstations and servers, as well as enabling BDX to provide its guarantees and SLA, all clients of the BDX Assist Standard Support solutions have installed Avira Anti-Virus & Internet protection software.
- The software is provided by BDX free of charge to the client while covered by the support agreement.
- The software is maintained by BDX free of charge to the client while covered by the support agreement.
- The software provided is the full featured version of Avira products not limited free versions available by the internet.
- BDX is dedicated to ensuring that your environment is protected by the best software available.
- Disaster Recovery Strategy Plan
- Having sat down and identified your requirements BDX will come up with a Disaster Recovery Strategy tailored specifically fir your business.
- The Disaster Recovery Strategy will include:
- Details of the software & hardware required for the Strategy.
- The schedule that will be put in place for backing up of corporate data.
- Procedures required as pat of the backup procedure.
- Procedures for recovering data.
- Rotation Schedule (if required)
- Identification of the Off-Site storage location
- BDX pick-up and delivery schedule (if utilized)
- Monthly Payment Plan for Hardware
- Hardware purchased through BDX can be arranged to be paid off on a monthly basis when an agreement has been entered into.
Contact BDX for your unlimited support!